Quality Management System – A Complete Real Estate Agency Office Manual
$2,550.00
A complete office Quality Management System for a Residential or Commercial Real Estate Agency.
This set of documents becomes a valuable asset as a robust office manual system, particularly when expanding and growing.
If you are guessing, Googling, or half-implementing policies; use our package to cover all operational areas which need attention (or are non-existent).
Description
An area we are fondly passionate about is a proven Real Estate Quality Management System, also known as an Office Manual.
Our comprehensive package (some 80 documents!) has been developed using acquired training, knowledge and hands-on experience for parallel Accreditation.
Our comprehensive package (some 80 documents!) has been developed using acquired training, knowledge and hands-on experience for parallel Accreditation.
Implement this system to deliver excellence in real estate in areas which may need attention (or no guidelines exist) within your office – it will be a valuable asset to your business in going forward and expanding. If you are guessing or half-implementing a policy, our complete package will guide you in trimming up your business.
To put the value into perspective – a consultant at a reasonable $100/hr for 8 hours a day would need to produce this package in roughly 3 days, or create nearly 30 documents per day!
The series of documents in a zip file (word documents and excel files included) covers the following areas –
Quality Procedures
- 01 Reception
- Purchase Order Form
- Key Registry
- 02 Privacy
- 03 Staff Health OH&S Risk Management
- 04 Orientation, Training & Human Resources
- 05 Quality Improvement Requests/Non-Conformance Reporting
- 06 Managing Accounts
- 07 Security
- Logins & Passwords
- 08 Emergency Evacuation & Data Recovery
- 09 Property Management
- Checklist For New Tenants
- Rent Reviews
- 10 Sales And Leasing
Quality Manual
- 01 – 20 File Set Of Management Policies
- F100a Quality Planner For *Year*
- F100b Quality Objectives *Year*
- F100c Count Sheet of Statistics
- F100d Register Of Authorised Signatures
- F100e Memorandum
- F100f Memorandum Register
- F100g Control Register (Index)
- Reception Registry
- Privacy Registry
- Staff Health OH&S Risk Management
- Orientation, HR
- F100h Landlord Survey
- F100i Sales & Leasing Team Meeting Agenda & Record
- F100j Staff Meeting Team Meeting Agenda & Record
- F100k Property Management Agenda & Record
- W100a Company Mission Statement
- W100b Quality Workplace, Health & Safety Rules
- W100c Quality Flowchart of QMS
- W100d Roadmap of QMS (Quality Management Plan)
Forms – Orientation, Training, Appraisal And Human Resources
- F04a Staff Application
- F04b Staff Interview Guide
- F04c Reference Check Form
- F04d Salary Letter Of Offer
- F04e Staff Action Form
- F04f Staff Orientation Checklist
- F04g Confidentiality Policy
- F04h Employee Training Plan
- F04i Staff Counselling Form
- F04j Staff Warning Notification
- F04k Staff Termination Notice
- F04l Staff Exit Survey
- F04m Leave Application Form
- F04o Salary, Holiday & Sick Record
- F04p Salary Review Offer
- F04q Staff Appraisal
- F04r Employment Agreement
Work Instructions
- W04a Equal Employment Opportunity
- W04b Anti-discrimination
- W04c Harassment, Victimisation & Bullying
- W04d Grievance Procedure
- W04e Property Manager’s Position Description
- W04f Assistant Administration Position Description
- W04g Sales & Leasing Position Description
Bonus Material
- Example Memos
- Example Performance Review / Training Directive
- Customer Feedback and Complaints Handling Flow Chart
- Complaints Handling and Dispute Resolution Policy
