Quality Management System

Quality Procedures

• 01 Reception
  • Purchase Order Form
  • Key Registry
• 02 Privacy
• 03 Staff Health OH&S Risk Management
• 04 Orientation, Training & Human Resources
• 05 Quality Improvement Requests/Non-Conformance Reporting
• 06 Managing Accounts
• 07 Security
  • Logins & Passwords
• 08 Emergency Evacuation & Data Recovery
• 09 Property Management
  • Checklist For New Tenants
  • Rent Reviews
• 10 Sales And Leasing

Quality Manual

• 01 – 20 File Set Of Management Policies
• F100a Quality Planner For *Year*
• F100b Quality Objectives *Year*
• F100c Count Sheet of Statistics
• F100d Register Of Authorised Signatures
• F100e Memorandum
• F100f Memorandum Register
• F100g Control Register (Index)
  • Reception Registry
  • Privacy Registry
  • Staff Health OH&S Risk Management
  • Orientation, HR
• F100h Landlord Survey
• F100i Sales & Leasing Team Meeting Agenda & Record
• F100j Staff Meeting Team Meeting Agenda & Record
• F100k Property Management Agenda & Record
• W100a Company Mission Statement
• W100b Quality Workplace, Health & Safety Rules
• W100c Quality Flowchart of QMS
• W100d Roadmap of QMS (Quality Management Plan)

Forms – Orientation, Training, Appraisal And Human Resources

• F04a Staff Application
• F04b Staff Interview Guide
• F04c Reference Check Form
• F04d Salary Letter Of Offer
• F04e Staff Action Form
• F04f Staff Orientation Checklist
• F04g Confidentiality Policy
• F04h Employee Training Plan
• F04i Staff Counselling Form
• F04j Staff Warning Notification
• F04k Staff Termination Notice
• F04l Staff Exit Survey
• F04m Leave Application Form
• F04o Salary, Holiday & Sick Record
• F04p Salary Review Offer
• F04q Staff Appraisal
• F04r Employment Agreement

Work Instructions

• W04a Equal Employment Opportunity
• W04b Anti-discrimination
• W04c Harassment, Victimisation & Bullying
• W04d Grievance Procedure
• W04e Property Manager’s Position Description
• W04f Assistant Administration Position Description
• W04g Sales & Leasing Position Description

Bonus Material

• Example Memos
• Example Performance Review / Training Directive
• Customer Feedback and Complaints Handling Flow Chart
• Complaints Handling and Dispute Resolution Policy